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Our Promise to you…

At The Countryside Restoration Trust, our supporters are at the heart of everything we do. With every step we make towards creating a living, working Countryside, it is your dedication, and generosity that drives us forward.

We are dedicated to restoring and protecting the wider countryside and its wildlife. Our aim is for conservation improvements to be carried out alongside practical farming and land management and to spread these aims by example and education – something we cannot do alone, which is why we’re so grateful to you for your support.

We work to the highest fundraising standards

We’re committed to making sure we use donations as effectively as possible, and that we’re providing that highest levels of customer service and care to our supporters. That’s why we’re members of the Fundraising Regulator self-regulatory scheme. The Fundraising Regulator works to ensure that organisations raising money for charity from the public do so honestly and properly.

As members of the scheme, we follow the Institute of Fundraising’s Codes of Fundraising Practice and comply with the key principles embodied in the Codes. And wherever possible, we try to go above and beyond these principles.

This is our fundraising promise…

We will commit to high standards

  • We will adhere to the Fundraising Code of Practice.
  • We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.
  • We will comply with the law as it applies to charities and fundraising.
  • We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.

We will always be honest with you

  • We will tell the truth and won’t exaggerate
  • We’ll do what we say we’re going to do
  • If you have questions about our fundraising activities and costs, we will answer them – openly and truthfully.
  • Feel free to look at annual reports, or get in touch with us and we’ll help you find the information you need

We will keep your personal details safe

  • We will only ask for personal details that are relevant and required
  • We will never share or sell your details with charities or other third parties for marketing purposes, unless they’re working on our behalf
  • We will comply with the law, including those that apply to data protection, health and safety and the environment
  • We will do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the Institute of Fundraising Codes and with this promise

We will act with transparency

  • We will be clear about who we are, what we do and how your gift is used
  • We will explain how you can make a gift and amend a regular commitment in a way that’s accurate and easy to understand
  • We will be accountable to you

We will treat you with courtesy and respect

  • We will respect the rights, dignities and privacy of everyone who supports us
  • We will not put undue pressure on you to make a gift. If you don’t want to give, or wish to stop giving, we will respect your decision
  • We won’t email you unless you have opted-in to receive emails from us
  • If you tell us that you don’t want us to contact you in a particular way, we will ensure your wishes are respected

We will be fair and reasonable in all our work

  • We will make every effort not to use any images or words that could cause unjustifiable distress or offence
  • We won’t cause unreasonable nuisance or disruption to you or anyone else
  • We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.

Making a complaint

We take our promise to you very seriously and pride ourselves on working with you openly, honestly and respectfully so that any donations can be put to use as quickly as possible.

If you’re unhappy with anything we’ve done whilst fundraising, or feel we’re falling short of our standards, please get in touch with us so we can take action.

Our complaints procedure explains how we’ll deal with the issue you’ve raised. If we can’t resolve your complaint, we accept the authority of the Fundraising Regulator to make a final adjudication.

We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.

Get in touch

Don’t hesitate to contact us if you’d like to discuss any concerns with us, or if you have any fundraising questions.

For all general enquiries please call 01223 262999. We’re open 8.30am – 4.30pm, Monday to Friday, or you can email us here.

Our postal address is:

The Countryside Restoration Trust
Bird’s Farm
Haslingfield Road
Barton
Cambridge
CB23 7AG