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CRT Privacy Policy

1. Who is the Countryside Restoration Trust?

The Countryside Restoration Trust – striving towards a living, working countryside
We realise that wildlife is essential to good farming. Our farms and properties use a mix of traditional and innovative new methods, so that wildlife is welcomed, encouraged, and given a new home.
We have lots of hard-working tenant farmers and a growing number of eager and committed volunteers, restoring tired and forgotten parts of land into a thriving landscape filled with nature at its greatest.
We are breathing new life into old and disused farming properties to form vibrant community centres of sustainable business and education.
We will teach the current and future generations about the importance of conversing our natural world.

The CRT is registered as a data controller with the Information Commissioner for the United Kingdom.

2. Our commitment to your privacy

We are committed to protecting your privacy and keeping your personal details safe. This privacy policy explains how and why we use your personal data and is intended to help guarantee that you remain informed and in control of your information.
Whenever you provide personal information, we will treat that information in accordance with this policy, current EU General Data Protection Regulation (GDPR), UK Data Protection legislation and Internet best practice.

Any references to The Countryside Restoration Trust (CRT), or to ‘we’ or ‘us’ refer to:

The Countryside Restoration Trust (CRT), a registered charity in England and Wales 1142122.
The Countryside Restoration Trust Ltd (CRT) is a company limited by guarantee, registered in England and Wales. Company number 7320026. The company is a wholly owned subsidiary of The Countryside Restoration Trust, which trades to raise funds for our charitable organisation.

We use three key definitions to describe people mentioned in this policy. These are definitions used by the Information Commissioner’s Office (ICO), the UK’s independent body set up to uphold information rights (

Data subject’: this is you. As the data subject, we respect your right to control your data
Data controller’: this is us, the Countryside Restoration Trust. With your permission, we determine why and how your personal data is used (in accordance with this policy).
Data processor’: this is a person, or organisation, who processes your data on our behalf, with your permission. For example, this might be a mailing house who sends out The Lark magazine (it is more efficient to send the magazine considering the amount of CRT Friends and supporters, along with other ad-hoc, large scale projects).

We always set up a written contract with all external organisations or individuals, with them to protect your data. The third parties we work with do not ‘own’ your data.  You will never be contacted by these external companies as they will always delete your data from their systems when they have accomplished the task. We always send your data to partner organisations securely, to minimise the risk of it being intercepted by unknown individuals and/or organisations. We will never sell your personal data.

If you have any questions about the information we hold about you, or about our privacy policy, please contact us:

Marketing Manager
Telephone: 01223262999
Post: Countryside Restoration Trust, Birds Farm, Haslingfield Road, Barton, Cambridge, CB23 7AG

3. What personal data do we collect?

We use your personal data to keep in touch with you. You can use the majority of this site without disclosing any personal information.
We will only ever collect, store and use your personal data that is necessary for an identified purpose and reason to do so. The ICO refers to this as a ‘lawful basis’. We have listed more information about why we collect your personal data is outlined below:

a. To process Friend Subscriptions
We collect your personal data to administer your Friend Subscription, which may involve:

Sending you your Friendship Welcome pack when you first join us
Processing your Direct Debit subscription payments, if you have set this process up with us
Sending you your subscription renewal letter
Getting in touch should there ever be any issues processing your subscription payment

Joint and Family Friendship
If you are a ‘joint’ or a ‘family’ Friend of the CRT, we will address communications to all those listed on your membership. If you wish to update this at any point, please let us know.

Gift Friendship
If your CRT Friendship was purchased as a gift, we will use the address provided by the purchaser by to send you information about our work in the post. This will include a ‘renewal letter’, which we will send you when your Friendship is due to expire, to see if you would like to continue supporting our charity.

When your Friendship has ended 
Unless we hear from you directly, we will continue to send you information about our work for up to 6 months after your Friendship has ended. This is just in case your support was cancelled accidentally, by for example changing your bank account details, and you wish to update your details with us.

b. To process Animal Adoptions
We collect your personal data and (if a gift subscription), the personal data of the person(s) you are adopting for to process the adoption, which may involve:

Sending you your Adoption Pack when you first join
Sending you letters informing you of the ‘Jersey Calf Adopters Day’ that is included in your subscription
Getting in touch should there ever be any issues processing your subscription payment

c. To process your donations
We collect your personal data to process your donations, which may involve:

Sending you a thank you letter
Getting in touch should there ever be any issues processing your donation

d. Sending information about the work the CRT are doing
We also collect your personal data so that we can send you information about our charitable work that we feel will be of interest to you, this includes The Lark magazine and fundraising appeals.
We use your personal data to develop a better understanding of you and ‘profile’ of you on our secure Friendship subscription and supporter database. We use this ‘profile’ to send you the relevant information listed above in an effective way. For example, knowing the donations you have made to the CRT helps inform us of the fundraising appeals that we feel you would like to hear about.
We collect this information is in addition to that outlined in sections Friendships, Animal Adoption and Donations (above) is defined as ‘direct marketing’ by the ICO. As defined by the ICO, we use two different lawful bases for processing your data for ‘direct marketing’ purposes:

Legitimate interest
This is where we have identified a genuine and legitimate reason (for example, a problem with a Friendship payment) for contacting you, which crucially does not override your rights or interests

We use legitimate interest to send you the information listed above by post or telephone (if you are not registered with the Telephone Preference Service, and you have given us your telephone number).

Opt-in consent
This is where you have given us express permission to contact you by particular communication channels.

We use opt-in consent to send you the information listed above by email or telephone (if you are registered with the Telephone Preference Service)
We respect your right to update the way we get in touch with you about our work at any time – please contact us at Head Office on 01223262999 or email

e. To make sure you are safe when volunteering
If you volunteer for the CRT, we collect your personal data so that we can keep in touch with you about, for example:

changes to planned volunteer work programmes that you may be taking part in
the positive impact you have on our work

f. Sensitive personal data

We do not normally collect or store sensitive personal data (such as information relating to health, beliefs or political affiliation) about supporters and Friends. If we believe it is in the data subject’s best interest to collect sensitive personal data, we will only do so with your specific consent and permission.
If you are a volunteer then we may collect extra information about you (this will be clear as to why we are collecting such information in the volunteer handbook you will receive), for example:

Criminal records checks
Details of emergency contacts
Medical conditions

If you have an accident on one of our properties, we may also collect sensitive personal data. This information will be retained for legal reasons, for safeguarding purposes and to protect us (including in the event of an insurance or legal claim). If this does occur, we’ll take extra care to ensure your privacy rights are protected.

g. To send you items purchased from our online shop

We collect your personal data to send you:

Items you have purchased from our online shop

h. If you have made an enquiry about a specific matter that you requested.

(For example, volunteering or visiting one of our properties) which we think is better handled by the volunteer, we will pass this enquiry on. You can withdraw your request at any stage.

i. To meet our legal obligations 

We collect personal data in order to comply with legal obligations such as providing information to bodies such as HMRC, Charity Commission, Companies House, HSE

j. To enable effective functioning of our organisation

We collect personal data to enable the CRT to operate effectively in a variety of ways such as:

Responding to complaints,
Complying with regulators e.g. Fundraising Regulator
Safeguarding, health and safety, security
Maintaining records to comply with donor requirements
Liaising with landowners and tenants about conservation activities
Running engagement activities such as events and competitions
Evaluating events, campaigns and website activity
Research and statistical analysis

k. Children and young people

In line with data protection law, we will not collect, store or process your personal details if you are under 13 years of age; unless we have the express permission from your parent or guardian to do so.
If we have the permission of your parent or guardian, we will capture your date of birth at the point of joining. This is so that we can send you information that we feel is suitable to your age.
If you have already supplied us with personal information, you can change your contact preferences at any time by contacting us:
Telephone: 01223262999
Post: Countryside Restoration Trust, Birds Farm, Haslingfield Road, Barton, Cambridge, CB23 7AG

The Privacy Policy will apply whenever you provide personal information, except as required by law, where the CRT can pass on personal data without consent for example for the purpose to prevent and detect crime.

4. How do we store your data?

All of the personal data we process is processed by our staff in the UK. However, for the purposes of IT hosting and maintenance your information may be situated outside of the European Economic Area (EEA). This will be done in accordance with guidance issued by the Information Commissioner’s Office.

Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). We have data protection procedures which personnel are required to follow when handling personal data.

Payment security
The CRT processes all online payments through Wordpay, so do not hold any financial information on our site. Worldpay uses a SSL (Secure Sockets Layer) protocol for encryption.

If you use a card payment to donate, purchase a Friendship or purchase something over the phone, input card details securely to our payment provider (Worldpay).

If you use a card payment to donate, purchase a Friendship or purchase something over via mail, we input card details securely to our payment provider (Worldpay) and destroy the paper form immediately after.

We cannot guarantee the security of your home computer or the internet, and any online communications (e.g. information provided by email or our website) are at the user’s own risk.

Data retention policy
We will only use and store information for as long as it is required for the purposes it was collected for. We continually review what information we hold, and delete what is no longer required.

5. What are your rights?

We respect your right to control your data. Your rights include:

The right to be informed
This privacy notice outlines how we capture, store and use your data. If you have any questions about any elements of this policy, please contact us.
The right of access
If you wish to obtain a record of the personal data we hold about you, through a Subject Access Request, we will respond within one month.
The right to rectification
If we have captured information about you that is inaccurate or incomplete, we will update it.
The right to erase
You can ask us to remove or randomise your personal details from our records.
The right to restrict processing
You can ask us to stop using your personal data.
The right to data portability
You can ask to obtain your personal data from us for your own purposes.
The right to object
You can ask to be excluded from marketing activity.
Rights in relation to automated decision making and profiling
We respect your right not to be subject to a decision that is based on automated processing.

For more information on your individual rights, please see the Information Commissioner’s Office.

6. Making a complaint

The Countryside Restoration Trust aims to maintain high standards in all of its work but we recognise that we can sometimes get things wrong, despite our best intentions.  We take all concerns and complaints seriously as your feedback will help us to resolve mistakes more quickly and learn how we can do things better in the future.

Our policy is:

To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
To make sure everyone at The Countryside Restoration Trust knows what to do if a complaint is received
To make sure all complaints are investigated fairly and promptly
To make sure that complaints are, wherever possible, resolved and that relationships are repaired
To learn from complaints and use them to improve our services and activities

All complaint information will be handled sensitively, in line with relevant data protection requirements.

Overall responsibility for this policy and its implementation lies with the Director of Marketing and Development

For further information on how to make a complaint, please click here.


Our website uses ‘cookies’ to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

Make our website work as you’d expect
Remember your settings during and between visits
Improve the speed/security of the site
Allow you to share pages with social networks like Facebook
Continuously improve our website for you

7. When you click away from our website

We are not responsible for the privacy practices or the content of any other websites linked to our website. If you have followed a link from this website to another website you may be supplying information to a third party.

8. Want to know more about the policy?

Should you wish to find out more about the information we hold about you, or about our privacy policy, please contact us:

Marketing Manager
Telephone: 01223262999
Post: Countryside Restoration Trust, Birds Farm, Haslingfield Road, Barton, Cambridge, CB23 7AG

Our office hours are Monday – Friday, 9am – 4.30pm.

We update this policy periodically. Last updated: March 19